How to Choose a Freight Forwarding Company

Freight forwarders act as an intermediary between shippers and various transportation services. As a logistics company, they are there to help you address the multi-faceted task of transportation. There are a lot of advantages of using freight forwarding services, all of which frees up your time for more beneficial tasks. While there are many freight forwarding companies in Singapore that you could choose from to help with your business, choosing the right one can be hard.

However, choosing the right freight forwarder can be an important decision for your business; goods that don’t reach their destinations can create a lot of problems, so here is a list of things to keep in mind when choosing the freight forwarding company for you.

1. Cost

The first thing that you should consider when choosing a freight forwarding company, whether it’s an international or local freight, is the cost of their services. Of course, you should check your budget to know how much you would need to delegate to shipping. If your company is small and new, you could always benefit from hiring a freight forwarding service.

However, if you are only shipping a few items, or if you do not have the funds to hire a freight forwarder, you may need to grow your business a little more. But be sure to hire a freight forwarder as soon as you can.

When considering cost, you should also consider the value-added services that some freight forwarding companies can provide you. For example, some freight forwarders can provide on-demand reports, while others can provide cargo tracking services.

These value-added services can be very beneficial to your customers and to your business. Of course, you should also be careful with services proposing deals that are just too good to be true. If their prices are significantly lower than others, it may mean that they are offering inferior and unreliable services.

2. Size

One of the things that you need to consider when choosing a freight forwarder is their size. Larger forwarding companies such as Singapore is much more beneficial as they have different carrier contracts. Should a problem arise, they can change the shipping company responsible for the transportation of your items, to make sure that they arrive on time.

3. Experience

The next thing you need to consider when hiring a freight forwarder is their experience. Since different items need to be handled in different ways, it’s a good idea to check if this freight forwarder had worked with businesses in the same industry as yours. In this regard, you could ask colleagues from your industry for references. You should also check to see how long they have been established, and if they have the necessary licenses and certifications, whether in Singapore or overseas.

4. Expertise

Another thing you will need to consider is their expertise. Again, how knowledgeable are they about businesses like yours? Do they have previous experience with businesses in your industry? How proficient are they with the service models and modes that they offer?

If you need to ship your products via sea freight, you wouldn’t want to use a company whose expertise is air freight. If you are shipping international freight, you should also make sure that they are knowledgeable about the rules and regulations of the countries that you will ship to.

5. Their networks

Networks are important when working with logistics services. You would also need to know if your chosen freight forwarder has networks in the countries that you are shipping your goods to. While it would be expected that a forwarder has a strong network around the globe, it is helpful to know that they have solid connections in the countries of origin and destination.

This is especially true for business owners who ship international freight, or via sea freight or air freight; you would need to make sure that your forwarder has connections and experience shipping to or from the destinations of your choice.

6. Crisis management

Transportation is a business with a lot of moving parts, which means that there are more opportunities for things to go wrong. The ability of your freight forwarder to quickly react and solve problems will be invaluable for your business.

Your forwarder should be able to provide various solutions and be able to respond in an urgent and timely manner. A good forwarder must also be able to quickly notify you of problems the moment they arrive and pre-empt problems by creating preventive measures or securing alternative arrangements.

7. Communications

While not at the top of the list for most business owners, good customer service can save you time, effort, and money. Your forwarder should keep you in contact with them and with the shipping company handling your items. Forwarders should be accessible through different avenues, from e-mail to phone calls, and they should also respond promptly especially if you are asking time-sensitive questions about your shipments.

Good communication is especially important for those who are new to the shipping industry. Even if your forwarding company will handle the details, it is still necessary for you as the business owner to know how their service works, and how your goods go from one place to another.

There is a lot of information that you need to be aware of, all of which you will need to interpret for your business and for your customers. Getting this information means that you’ll need to ask a lot of questions to your forwarder. You will need a forwarder and logistics company that is willing to guide you through the ins and outs of your shipment, making sure that they are transparent with all the information that is available to them.

Factors That Affect the Voice Quality of Your VoIP Phone Calls

The dawn of technological advancements at this period in time has brought nothing but convenience to a lot of people. Gone were the days we solely relied on our telephone lines to make a call. Now, as long as you have a stable connection to the internet, you can call your loved one from countries away through a cloud VoIP service without the excess costs of using a local telephone.

A lot of businesses in Singapore are also adapting this system to cater the communication needs of their company. For one, it is far more preferable considering it saves a lot of operating costs which can be allocated to other urgent matters. Second, it’s also considered an efficient system of communicating with personnel regularly, no matter where they are headed to, so long as they are connected to the internet.

The deployment of this kind of system in most businesses is growing. With that, the complexities associated to its implementation also grew over time. One of the biggest concerns involving a VoIP system or a hosted pabx is the poor voice quality of calls from time to time.

This can be disadvantageous in the business world, where proper communication plays a crucial role in administering appropriate solutions. Utmost call quality is what is expected by enterprises and major businesses — leaving a lot of business owners still hesitant over the idea of transitioning to a pbx phone system, which traditionally makes use of VoIP as a communication channel.

A number of culprits affect voice quality in cloud VoIP conversations, some of which include jitter, latency, weak internet connection, and lost packets. Although a lot of improvements have been made with regards to the matter, there are other factors that also degrade or affect the voice quality in your VoIP conversations will be mentioned further in this article.


Perhaps one of the leading factors behind a poor voice quality of your VoIP conversations boils down to your internet connection. The bandwidth you have allotted for VoIP is the key if you want your IP PBX telephone system calls to flow smoothly. A simple broadband connection for the service with from Singapore will work just fine, so long as it’s not frequently spotty and shared with a lot of other applications since it can eat a large portion of your bandwidth. If you have an unstable connection, chances are you will encounter issues and problems over time. VoIP mainly depends on your bandwidth hence you can either turn it into an advantage or a drawback.

Equipment Quality

Ensuring a good quality of your VoIP calls is also partly based on what VoIP equipment you use. There are a number of cases in Singapore where the cheapest devices turn out to be poor quality equipment, but of course not all. However, it is important to gain generous information regarding routers and IP phones before investing on it. Research online reviews or discussions of its specs. You have to ensure the hardware exactly matches what your company needs.

There are also cases where businesses still suffer frequent problems even with the use of best, high-quality devices. Why? They are not using the appropriate hardware to suit their needs. Which is why you have to carefully consider your circumstances in order to find a device that is fit for the needs of the business.

Weather Conditions

Voice quality of VoIP calls or a hosted pabx can also be terribly distorted by a small, static electricity produced within broadband lines because of heavy rain, thunderstorms, and sudden electrical impulses. This is commonly known as the ‘static’, and while it isn’t as noticeable as we browse through sites or even download files, it can be disturbing when listened to voice. To get rid of static, cautiously unplug your device whether it’s a phone or a router, and plug it right back again shortly.

Network Latency

Latency is brought about by the required distance the packet needs to travel, which can also be affected by unstable network conditions. While a pbx phone system is convenient in a sense that you can talk to anyone across the globe, there is a delay in the transfer of a packet when it covers a lot more distance such as in cases of intercontinental calls. Each packet needs a corresponding number of router hops to reach the intended destination, and if it requires a higher number of hops chances are it’ll be more delayed.


Ever wondered why there are frequent echoes induced at various points in your VoIP conversation? That is because of the conversion of IP media to digital/analog and vice versa. It can happen as soon as the caller’s voice is picked up by the microphone. Echoes are generally hard to monitor in an IP PBX telephone system, let alone contain. However, there are some vendors who provide modules on hardware and software echo cancellation at the gateway level where the translation of data happens. This is one parameter which can be adjusted accordingly through specialized tools.

Whether you decide to adapt a VoIP system or stick with the traditional phone system for your communication needs, there will always be concerns to address every now and then. There will be unforeseeable factors which can be a setback even if you choose the best device or bandwidth plan in Singapore. Regardless, there is an improvement in the quality of VoIP calls lately that is has become a preferable option for businesses. While there may be instances of problems in voice quality, the chances of them occurring are relatively low.

Common Characteristics of Entrepreneurs


Here in Singapore, we cannot get rich if we are simply working in a white collar job. Yes, working can give us our needs and some wants but is it enough? It is not enough because we still find ourselves working to meet both ends. When exhaustion hits us, we will suddenly think “when will we become rich”?


All Singaporeans want to be rich and enjoy the life of financial independence but not all are lucky to get to that point. Rich people are most often entrepreneurs. Having a business gives us the chance to improve our lives financially, physically and mentally. What prompted these people to be entrepreneurs? Here are the reasons for becoming entrepreneurs:

  • Don’t like having a boss: People become entrepreneurs because we cannot have a boss. Bosses direct our actions leaving us little space to move. If we want to freely do the things that we want, bosses are just nuisances.
  • Easily gets bored: If we are jumping from one job to another, that means we are bored. We are still finding the thrill and excitement a job has to offer but it is only through managing a business that we will feel the excitement and the thrill.


  • Too impatient: If we are too impatient to do things, there is no other way but to govern our own time. We have to become an entrepreneur and take the world hastily.
  • Has nothing to lose: For those who want to get a piece of the cake, they are fearless. They have nothing to lose so they leap instantly.
  • Resourceful: If people are resourceful but are provided with a limited space to grow, becoming an entrepreneur will give them the freedom that they want.
  • Experienced the hard knock life: For those who suffered from the moment they are born, the drive to become an entrepreneur and be successful is imminent.

Now that we know what prompts people to be entrepreneur, it is time that we decide our own fate. If we are serious about becoming rich, it is possible and the only chance is becoming an entrepreneur. Yes, the beginning is hard and it will continue to be hard for the next few years but once we have established our business, things will come easily and we will get used to it.

There is no room for fear only calculated measures. We might also feel the hit few times but the important thing here is we stand back again and begin. We have to get inspiration from entrepreneurs who encountered several downfalls but still never gave up. We need inspiration if we want to go far.